FAQ

HOW LONG IS IT BEFORE I GET MY PET'S JACKET ?
Due to our walking jackets being entirely made by hand, there may be 3 - 10 business days to create your custom bespoke walking jacket. This time starts after payment is processed, measurements taken and the print choice is selected. Unfortunately we can not guarantee postage times due to Covid 19.

HOW DO THEY SECURE ?
To make your adjustable walking jacket secure, line up carefully the length and width of the hook and loop (Velcro), this is what is securing your cat into their jacket.So please take your time utilising as much of the hook and loop as possible. Pressing together firmly to allow the hook to embed deeply into the loop, this should be a firm fit, but at the same time, a comfortable fit. The neck area should allow for up to one or two fingers to slip between the jacket and neck area, our custom XL walking jackets, also come with a side release buckle.

HOW DO I PLACE THE JACKET ONTO MY PET ?
Always start by gently placing the jacket onto the back of your pet. Then place strap around the neck to hold it in place, while you firmly secure the under belly area, then go back to secure and adjust the neck strap.
 
If this is the first time in using our walking jackets. We recommend that you allow your pet to slowly adjust to wearing their new jacket inside the home and allowing your cat to get used to wearing it, along with getting used to the sound of the Velcro being opened and closed, This will help with the successful use of our product. Please supervise your pet at all times. As this product is not to be used at any time unsupervised. If your cat goes low to the floor after placing their walking jacket on, do not be alarmed, as this is normal, once they get used the feel of the jacket this will soon change.

HOW DO I WASH THE JACKET ?
Washing : We recommend spot cleaning first and foremost or gentle hand washing and line drying in the shade. Keeping your hook and loop together in the secured closed position when washing, this reduces lint and fur building up in the hooks that may be floating around in the washing and rinsing water.

Dry all metal attachments and embellishments thoroughly, remove any removable embellishments prior to cleaning.

Ironing: Use caution. Warm iron. Do not iron directly over or around the Velcro, or any other embellishments as they can melt.

DO YOU HAVE ANY OTHER TIPS THAT MAY HELP ?
Yes, before each use: Always try to keep the hook and loop clear, by not allowing fur and fluff to build up, as this will reduce the security and strength of the hook and loop, you may have your own method to do this. You can try a firm, not to stiff, bristle brush to gently clear the hook area, even a firm toothbrush is another way to reduce build up, go in one direction when brushing and a lint roller or squidgy to clear the loop area, you can carefully use tweezers and even duct tape to help remove build up.
 
Note: If your cat becomes unsettled and starts to try and back out of their walking jacket, quickly release the tension in your lead, this normally stops this action, as tension in the lead helps with an attempted escape. It is like you holding someone's jacket, while they pull their arms out. Also when walking, try not to walk in front of your cat, let them take the lead.

WHY DO I HAVE TO GO ON A WAITING LIST FOR CUSTOM MADE JACKETS ?
If you see that our deluxe custom walking jackets are sold out, this means that we have reached our maximum intake of custom orders. These deluxe custom jackets are not mass produced cheaply on a production line and then privately labelled. These are carefully and lovingly made by hand, by Michaela, to each clients and their pet's individual requirements. So please message us to go onto our waiting list. It is well worth the wait for a tailor made walking jacket.

 

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